#22 Service: It's Our Pleasure
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Summary:
Essential Rock #7 Service
Service is helping or doing work for the benefit of others. Think servant leadership and customer service
Service is about taking action!
Application:
To provide quality service no matter your industry or leadership role, I believe there are five actions we need to take. The five actions behind great service are:
- Be present and engaged
- Be quick to respond
- Anticipate needs and questions
- Organize systems and processes for efficiency
- Have a positive and loving attitude
References:
- Chick-Fil-A Restaurant https://www.chick-fil-a.com/about/who-we-are
- Brown, Brene (2018). Dare to Lead. New York: Random House.
- Gordon, Jon (2007). The Energy Bus. New Jersey: John Wiley & Sons Inc.
- The Holy Bible, English Standard Version. ESV® Text Edition: 2016. Copyright © 2001 by Crossway Bibles, a publishing ministry of Good News Publishers.